Understanding Credit Reports & Scores

Consumer Reporting Agencies (CRA) like Equifax, Trans Union & Experian, collect data from many sources to make up your credit report. They are regulated by the Federal Trade Commission (FTC). Most reports include information on when the account was opened, highest balance, current balance, current payment, dates of past due payments and more. The account types listed on the report with payment ratings include installment (Auto, RV, Boat, Finance Co., etc.), credit card, home loans, student loans, Child Support and others. Bankruptcies, Court Judgments, Charge Offs, Collection Account and others, are also listed showing closed(paid) or not. Most reports are about 30 to 90 days behind on the information listed on the date the report is run. Generally, information falls off the report when it is seven years old two ways: a) since the account was reported paid b) negative marks seven years after the date of the late. Bankruptcies can stay on 10 years and some other things can stay on longer. For more information on credit, finish this web page, then go to the FTC’s Credit Menu.

There are many local companies that run credit reports. CIS, Executive Reporting Service (ERS) and others like them, pull the data from the CRA’s and put it together in their own format. A full report (Standard & Factual) where the local company runs all three CRA’s, calls the applicant & employer, updates balances & other things, costs about $70. This used to be the standard report required. Now, frequently, lenders will accept a "tri-merge" where they run all three CRA’s and provide the "raw" data with names, addresses and phone numbers of everyone on your report. The "tri-merge" costs about $18. Most mortgage brokers have access to at least one of the CRA’s directly and will run one at a nominal fee or free, for applicants. We run an Experian for our applicants at no charge for a pre-qualification.

Credit Scores are the newest thing misunderstood by the consumer & a lot of mortgage Loan Officers. Credit Scores are a number based on a statistical program assigning "points" to all parts of the credit report. Every time your report changes, your score changes. Every inquiry on your credit, high balances in relation to your credit limit, late payments (especially recent to within the last 12 months), negative marks (especially unpaid) will lower your score. Your report will show what score factors are negatively effecting your credit report the most. Scores from 640 to 680 are "average" credit with 700+ "excellent" (These are subjective based on our experience). You can have a 620 score though and have no late payments listed, and might easily get a new loan. Other factors have caused the score to drop. These factors are listed on the report lenders run. Conversely you can have some recent lates and a score of 720, and have difficulties getting a loan. The Credit Scores are a tool, not the whole story. Most 30 year fixed rate loans at low rates, require a minimum score of 620, but we have seen approvals even into the low 500's. When we run your credit report, we will provide you with your scores and score factors for free.

Credit Scores have helped with many new loan programs. There are loan programs available at less cost to consumers with higher Credit Scores. Higher Debt Ratios (payments to income) can be approved with higher Credit Scores. Some First Time Buyer programs require a higher Credit Score to get into a house with less money or no money. If your Credit Score is low because of erroneous data, it can be frustrating. To improve your Credit Score the basics are, first repair any wrong information (See Fix Credit Report Errors, a How To below), keep inquires to your credit at a minimum, pay any unpaid negative marks and pay everything in the future on time. Don’t make any new debt and try to pay down balances. It will take time to improve your score. The lower your starting point, the longer it will take. There is an excellent publication from the FTC on Credit Scoring you can read for more information.

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Fix Credit Report Errors, a How To

Simple, you contact the creditors (Sears, US Bank, GMAC, etc.) reporting to the CRA (Equifax, Trans Union, Experian) and the CRA’s themselves and have it changed. In reality it is time consuming and hard work. It takes a while to have results but not only is it worth it, it needs to be done. Phone calls do not accomplish much when repairing credit. The creditors will try to "brush you off" by saying "dispute it to the CRA's" or some other excuse why they cannot help you. Do not let them push you around. Know your rights. we recommend mailing everything, certified mail return receipt and keep copies. Keep a log of what you do. Never pay an old collection account with a promise of "We will take it off your credit" or "We will mail a letter", "after you pay us". Get your letter as you give them money. We have helped many people improve their credit enough to buy a house.

Step 1. Get a copy of all three CRA's (Equifax, Trans Union, Experian) on you and your spouse. Fixing "Sears, US Bank, GMAC, etc." on Equifax without fixing your spouse's "Sears, US Bank, GMAC, etc." on Trans Union, is a waste of time. You need to fix it all. Individual "free" reports from most sources will not help you. A credit report from a mortgage lender will not help you other than showing you what you need to work on. You need to get all three CRA's reports with a customer code on it for you. The CRAs will use this code in processing your requests. Per amendments to the Fair Credit Reporting Act (FCRA) in Dec. '04 in Western States, the Fair and Accurate Credit Transactions Act (FACTA) allows you once every 12 months, to get a free report from each of them. The only way to get these three free credit reports is through a website at www.annualcreditreport.com (For security purposes, site can be accessed by typing the web address only [no links allowed] or by calling (877) 322-8228) or call (877) 322-8228. You can contact the CRAs and get copies of your reports for a small fee also.

Step 2. Organize the creditors that are reporting errors. In other words, find all credit reports (Equifax, Trans Union, Experian) on each of you, that "Sears, US Bank, GMAC, etc" is reporting errors. You then write a letter to "Sears, US Bank, GMAC, etc" (Be sure to the right place, there are many addresses for most creditors and you need to send the letter to where the account information is now) and Cc it to the CRA's (Equifax, Trans Union, Experian) reporting the error and include copies of any documentation or proof. Do not threaten in the letter, just state the facts and ask for their help in correcting the error. Send all of these "certified mail return receipt" and keep copies. This could be up to four letters for one error, one for the creditor and another for each Equifax, Trans Union, Experian. We know this costs about $3 a piece just for postage and lots of photocopying, but if you are serious about fixing your credit, this is what you need to do.

Step 3. Now you find out why you send "return receipt". The Fair Credit Reporting Act and FTC have requirements for how many days a creditor or CRA has to get back to you about your letter. Most follow the law, some do not. Most will fix your error this first letter and mail you their response. The "certified mail return receipt" gets most companies attention far better than a phone call. Keep this response attached to your copies of letters sent, for at least five years! You need the "return receipt" for those that do not even respond to you or put the error back on your report 60 days later.

Step 4. For those creditors that do not respond, send another letter "certified mail return receipt" with copies of the first letter. Include copies of the return receipt card if you got it back. This letter should be worded more strongly, maybe suggesting you are going to seek legal advice if they do not respond. This should fix most everything. If the second letter does nothing, you may need legal help.

Step 5. Don't Get Discouraged. Some of the problems we frequently see are collection agencies that never mark accounts paid or try to collect for the same account a few years later because the person did not keep proof they paid it. Another common problem is creditors that do not mark an account "Included in Bankruptcy" with the date of the BK and instead continue to report the account as a "Charge-Off". Charge-Offs effect your credit score hard as they are considered "Currently delinquent" accounts that have not been paid. The type of the account and age of the occurrence are critical to scores. So "uncollected accounts still due" hurt you a lot more than a five year old "Included in Bankruptcy".

We strongly urge you not to use a "Credit Repair" Service. They cannot do anything that you can’t do yourself with the FTC’s help and they are expensive. The FTC has even published a warning to consumers about these "Credit Repair" companies called Help Yourself First Alert you might want to read before signing a contract with them. If you need to apply immediately for the loan, we can help guide you on what can get corrected quickly and help you to write Credit Explanation Letters. We'll speak to an underwriter to get a sympathetic ear for your situation. We have many loan programs available to buy a home or refinance, with extensive credit problems. The FTC’s How to Dispute Credit Report Errors has detailed instructions, your rights and even a sample dispute letter but in real world corrections, everyone doesn't follow the FTC laws.

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Equifax, Trans Union, Experian

You can request a free copy of your credit report within 60 days of a denial, otherwise you can request a copy anytime for a small fee. You can also request a copy once a year from the CRAs. The only way to get these three free credit reports is through a website at www.annualcreditreport.com (For security purposes, site can be accessed by typing the web address only [no links allowed] or by calling (877) 322-8228) or call (877) 322-8228. You can contact the three CRA’s by mail, phone or via the Internet by clicking on their link below..

Equifax Trans Union Experian
PO Box 740256
Atlanta, GA 30374
(800) 685-1111
PO Box 2000
Chester, PA 19022
(800) 916-8800
PO Box 2002
Allen, TX 75013
(888) 397-3742

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